Same Day Delivery Guarantee
At Melbourne Office Supplies, our customers’ satisfaction is our number one priority. We appreciate that fast paced businesses can require same day service on their orders, which we endeavor to provide on a day to day basis. However, this guarantee can differentiate in certain circumstances, as will be defined below.
We can only guarantee same day delivery on regularly stocked items. As we have 16,000+ items on our website, there are many that will require a day or two to get in, however we do hold many common items on hand so that we can get them to you as soon as possible. If your preferred item is not in stock, you will be contacted to substitute it for another similar product or brand if for immediate delivery.
Melbourne Metro Region
Our same day service applies to the Melbourne Metro Region. Orders out of Melbourne will usually be delivered the next day or two, provided that they are in stock. Melbourne Office Supplies frequently sends orders throughout Australia and endeavors to provide competitive freight charges –see estimated chart below.
In order for us to get your order out to you the same day, we do require your order to be submitted before 11:00am. Orders received after that time will go out in the afternoon for delivery the next day.
In special cases we may be able to arrange same day delivery even after the 11:00 cutoff. Please contact customer service on (03) 9553 0822 to see if it can be arranged.
Free Delivery Guarantee
Orders over $40 qualify for free delivery, provided they are to be delivered to the Melbourne Metro Region. Orders less than $40 have a $4.35 flat fee to the Metro region. Please note that this price does not apply to bulky items such as furniture or 3+ parcels, in which cases you will be notified by a customer service representative of the correct freight charges in your scenario.
As of 1 May 2017, our minimum order value required for free delivery on local orders will increase to $50.
Rural or Interstate Orders
Rural or interstate orders over $80 qualify for free delivery. Orders less than $80 have their own delivery fee structure, which can be estimated via the following table. Once again, bulky or large orders can differ from the below.
As of 1 May 2017, our minimum order value required for free delivery on rural and interstate orders will increase to $100.
|Rural Victoria||$9.50||Rural South Australia||$15|
|Metropolitan Sydney||$10||Metropolitan Perth||$20|
|Rural New South Wales||$15||Rural Western Australia||$25|
|Rural Queensland||$20||Northern Territory||$20|